She would tell listeners that on that morning, the Burnett girls were sitting at the kitchen table in their San Ramon, California, home, about to eat breakfast. Their mother, Deena, started receiving phone calls from loved ones asking about Tom. She rifled through papers looking for her husband’s flight number. Then the phone rang again.
Deena, a former flight attendant, received three phone calls from her husband aboard Flight 93.
“It was clear from my mother’s expression that there was something gravely wrong. I remember that she began to weep,” Burnett said. “She began crying and just didn’t stop crying.”
Burnett and her sisters went to a friend’s house. When they returned that evening, the house was full of flowers, gifts, food, friends and strangers. Deena led her daughters upstairs to tell them that bad people had made their dad’s airplane crash, and he had died. Just outside, Burnett saw neighbors forming a human wall to prevent people from approaching the house.
Burnett’s mother was crucial in helping the government piece together what happened on the plane.
“What sets Flight 93 apart from some of the other experiences that people had on 9/11 is that there was this call to action and this display of heroic virtue in light of the darkness,” Burnett said.
Tom Burnett is hailed as an American hero.
“Whenever I think about the important aspects of teaching on 9/11, I want to hold to the truth and also include the emotional memory of people,” Madison Burnett said. “I don’t think that we can ever read about 9/11 and fully capture the impression it made upon not only the individuals who had a personal loss, but also just on us as a nation, too. It touched every American life.
“We really can’t glean that from a textbook,” she said. “You also have to have a dimension in learning about a person’s lived experience.”